Total Processing and its partners offer services that enable platforms and business
merchants to run businesses, and to safely conduct online payment transactions.
products and merchant services (“Services”) and via our online presence, which
include our main website www.totalprocessing.com (our “Sites”). This policy also
describes how we use Personal Data, with whom we share it, your rights and choices,
and how you can contact us about our privacy practices. This policy does not apply
to third-party websites, products, or services, even if they link to our Services or
Sites, and you should consider the privacy practices of those third-parties
Total Processing may obtain Personal Data about you from various sources to provide
our Services and to manage our Sites. If you are a member of the public, Total
Processing will generally not collect your Personal Data directly from you. Your
agreement with the relevant Total Processing Business Merchant should explain how
they share your Personal Data with Total Processing, and if you have questions about
this sharing, then you should direct those questions to the Total Processing
2. Personal Data We Collect
a. Personal Data that we collect about you.
Personal Data is any information that relates to an identified or identifiable
individual. The Personal Data that you provide directly to us through our Sites will
be apparent from the context in which you provide the data. In particular:
• When you complete out online form for Total Processing Services we collect your
full name, email address, telephone number, who your current Services provider is,
the industry your business operates in, how you intend to take card payments and the
amount you will be processing.
• When you respond to Total Processing emails we collect your email address, name
and any other information you choose to include in the body of your email or
responses. If you contact us by phone, we will collect the phone number you use to
call Total Processing. If you contact us by phone as a Total Processing Business
Merchant, we may collect additional information in order to verify your
• If you are a Total Processing Business Merchant, you will provide your contact
details, such as name, postal address, telephone number, and email address. As part
of your business relationship with us, we may also receive financial and personal
information about you, such as your date of birth and government identifiers
associated with you and your organization (such as your social security number, tax
number, or Employer Identification Number).
If you are a Customer, when you make payments or conduct transactions through a
Total Processing Business Merchants website or application, we may receive your
transaction information. Depending on how the Total Processing Business Merchant
implements our Services, we may receive this information directly from you, or from
the Total Processing Business Merchant. The information that we collect will include
payment method information (such as credit or debit card information, purchase
amount, date of purchase, and payment method). Different payment methods may require
the collection of different categories of information. The Total Processing Business
Merchant will determine the payment methods that it enables you to use, and the
payment method information that we collect will depend upon the payment method that
you choose to use from the list of available payment methods that are offered to you
by the Total Processing Business Merchant.
When we conduct fraud monitoring, prevention and detection activities, we may also
receive Personal Data about you from our business partners, financial service
providers, identity verification services, and publicly available sources (e.g.,
name, address, phone number, country), as necessary to confirm your identity and
prevent fraud. Our fraud monitoring, detection and prevention services may use
technology that helps us assess the risk associated with an attempted transaction
that is enabled on the Total Processing Business Merchant’s website or the
application that collects information.
You may also choose to submit information to us via other methods, including: (i) in
response to marketing or other communications, (ii) through social media or online
forums, (iii) through participation in an offer, program or promotion, (iv) in
connection with an actual or potential business relationship with us, or (v) by
giving us your business card or contact details at trade shows or other events.
b. Information that we collect automatically on our Sites.
technologies record information about your use of our Sites, including:
• Browser and device data, such as IP address, device type, operating system and
Internet browser type, screen resolution, operating system name and version, device
manufacturer and model, language, plug-ins, add-ons and the language version of the
Sites you are visiting;
• Usage data, such as time spent on the Sites, pages visited, links clicked,
language preferences, and the pages that led or referred you to our Sites.
We also may collect information about your online activities on websites and
connected devices over time and across third-party websites, devices, apps and other
online features and services. We use Google Analytics on our Sites to help us
analyze Your use of our Sites and diagnose technical issues.
To learn more about the cookies that may be served through our Sites and how You can
3. How We Use Personal Data
a. Our products and services.
We rely upon a number of legal grounds to ensure that our use of your Personal Data
is compliant with applicable law. We use Personal Data to facilitate the business
relationships we have with our Business Merchants, to comply with our financial
regulatory and other legal obligations, and to pursue our legitimate business
interests. We also use Personal Data to complete payment transactions and to provide
payment-related services to our Users.
b. Marketing and events-related communications.
We may send you email marketing communications about Total Processing products and
services, invite you to participate in our events or surveys, or otherwise
communicate with you for marketing purposes, provided that we do so in accordance
with the consent requirements that are imposed by applicable law. When we collect
your business contact details through our participation at trade shows or other
events, we may use the information to follow-up with you regarding an event, send
you information that you have requested on our products and services and, with your
permission, include you on our marketing information campaigns.
c. Interest-based advertising.
When you visit our Sites or online services, we collect information about your
online activities over time to provide you with advertising about products and
services tailored to your individual interests (this type of advertising is called
“interest-based advertising”). Where required by applicable law, we will obtain your
consent prior to processing of your information for the purpose of interest-based
You may see our ads on other websites or mobile apps because we participate in
advertising networks. Ad networks allow us to target our messaging to users based on
a range of factors, including demographic data, users’ inferred interests and
browsing context (for example, the time and date of your visit to our Sites, the
pages that you viewed, and the links that you clicked on). This technology also
helps us track the effectiveness of our marketing efforts and understand if you have
seen one of our advertisements.
4. How We Disclose Personal Data.
Total Processing does not sell or rent Personal Data to marketers or unaffiliated
third parties. We share your Personal Data with trusted entities, as outlined below.
a. Total Processing. We share Personal Data with other Total Processing entities in
order to provide our Services and for internal administration purposes.
b. Service providers. We share Personal Data with a limited number of our service
providers. We have service providers that provide services on our behalf, such as
identity verification services, website hosting, data analysis, information
technology and related infrastructure, customer service, email delivery, and
auditing services. These service providers may need to access Personal Data to
perform their services. We authorise such service providers to use or disclose the
Personal Data only as necessary to perform services on our behalf or comply with
legal requirements. We require such service providers to contractually commit to
protect the security and confidentiality of Personal Data they process on our
behalf. Our service providers are predominantly located in the European Union and
the United States of America.
c. Business partners. We share Personal Data with third party business partners when
this is necessary to provide our Services to our Business Merchants. Examples of
third parties to whom we may disclose Personal Data for this purpose are banks and
payment method providers (such as credit card networks) when we provide payment
d. We share data with parties directly authorised by a Business Merchant to receive
Personal Data. The use of Personal Data by an authorised third party is subject to
e. Corporate transactions. In the event that we enter into, or intend to enter into,
a transaction that alters the structure of our business, such as a reorganisation,
merger, sale, joint venture, assignment, transfer, change of control, or other
disposition of all or any portion of our business, assets or stock, we may share
Personal Data with third parties for the purpose of facilitating and completing the
f. Compliance and harm prevention. We share Personal Data as we believe necessary:
(i) to comply with applicable law, or payment method rules; (ii) to enforce our
contractual rights; (iii) to protect the rights, privacy, safety and property of
Total Processing, you or others; and (iv) to respond to requests from courts, law
enforcement agencies, regulatory agencies, and other public and government
authorities, which may include authorities outside your country of residence.
5. Your Rights and Choices.
You have choices regarding our use and disclosure of your Personal Data:
a. Opting out of receiving electronic communications from us. If you no longer want
to receive marketing-related emails from us, you may opt-out via the unsubscribe
link included in such emails. We will try to comply with your request(s) as soon as
reasonably practicable. Please note that if you opt-out of receiving
marketing-related emails from us, we may still send you important administrative
messages that are required to provide you with our Services.
b. How you can see or change your account Personal Data. If You would like to
review, correct, or update Personal Data that You have previously disclosed to us,
You may do so by signing in to your Total Processing account or by contacting
c. Your data protection rights. Depending on your location and subject to applicable
law, you may have the following rights with regard to the Personal Data we control
• The right to request confirmation of whether Total Processing processes Personal
Data relating to you, and if so, to request a copy of that Personal Data;
• The right to request that Total Processing rectifies or updates your Personal Data
that is inaccurate, incomplete or outdated;
• The right to request that Total Processing erase your Personal Data in certain
circumstances provided by law;
• The right to request that Total Processing restrict the use of your Personal Data
in certain circumstances, such as while Total Processing considers another request
that you have submitted (including a request that Total Processing make an update to
your Personal Data); and
• The right to request that we export to another company, where technically
feasible, your Personal Data that we hold in order to provide Services to you.
Where the processing of your Personal Data is based on your previously given
consent, you have the right to withdraw your consent at any time. You may also have
the right to object to the processing of your Personal Data on grounds relating to
your particular situation.
d. Process for exercising data protection rights. In order to exercise your data
protection rights, you may contact Total Processing as described in the Contact Us
section below. We take each request seriously. We will comply with your request to
the extent required by applicable law. We will not be able to respond to a request
if we no longer hold your Personal Data. If you feel that you have not received a
satisfactory response from us, you may consult with the data protection authority in
For your protection, we may need to verify your identity before responding to your
request, such as verifying that the email address from which you send the request
matches your email address that we have on file. If we no longer need to process
Personal Data about you in order to provide our Services or our Sites, we will not
maintain, acquire or process additional information in order to identify you for the
purpose of responding to your request.
If you are a Customer of a Total Processing Business Merchant, please direct your
requests directly to them. For example, if you are making, or have made, a purchase
from a business using Total Processing Services, and you have a request that is
related to the payment information that you provided as part of the purchase
transaction, then you should address your request directly to the merchant.
6. Security and Retention.
We make reasonable efforts to ensure a level of security appropriate to the risk
associated with the processing of Personal Data. We maintain organisational,
technical and administrative measures designed to protect Personal Data within our
organisation against unauthorised access, destruction, loss, alteration or misuse.
Your Personal Data is only accessible to a limited number of personnel who need
access to the information to perform their duties. Unfortunately, no data
transmission or storage system can be guaranteed to be 100% secure. If you have
reason to believe that your interaction with us is no longer secure (for example, if
you feel that the security of your account has been compromised), please contact us
If you are a Total Processing Business Merchant, we retain your Personal Data as
long as we are providing the Services to you. We retain Personal Data after we cease
providing Services to you, even if you close your Total Processing account, to the
extent necessary to comply with our legal and regulatory obligations, and for the
purpose of fraud monitoring, detection and prevention. We also retain Personal Data
to comply with our tax, accounting, and financial reporting obligations, where we
are required to retain the data by our contractual commitments to our financial
partners, and where data retention is mandated by the payment methods that we
support. Where we retain data, we do so in accordance with any limitation periods
and records retention obligations that are imposed by applicable law.
7. International Data Transfers.
We are a global business. Personal Data may be stored and processed in any country
where we have operations or where we engage service providers. We may transfer
Personal Data that we maintain about you to recipients in countries other than the
country in which the Personal Data was originally collected, including to the United
States. Those countries may have data protection rules that are different from those
of your country. However, we will take measures to ensure that any such transfers
comply with applicable data protection laws and that your Personal Data remains
circumstances, courts, law enforcement agencies, regulatory agencies or security
authorities in those other countries may be entitled to access your Personal
Where applicable law requires us to ensure that an international data transfer is
governed by a data transfer mechanism, we use one or more of the following
mechanisms: EU Standard Contractual Clauses with a data recipient outside the EEA,
verification that the recipient has implemented Binding Corporate Rules, or
verification that the recipient adheres to the EU-US and Swiss-US Privacy Shield
in our Personal Data practices or relevant laws. The “Last updated” legend at the
Data collected by posting them on our website and, if you are a Business Merchant,
by contacting you through your Total Processing Account Manager, email address
and/or the physical address listed in your Total Processing account.
9. Links To Other Websites.
The Services may provide the ability to connect to other websites. These websites
may operate independently from us and may have their own privacy notices or
policies, which we strongly suggest you review. If any linked website is not owned
or controlled by us, we are not responsible for its content, any use of the website
or the privacy practices of the operator of the website.
10. Contact Us
electronically or send physical mail to: