MNKY HSE
Introducing Manchester’s hottest new night spot: MNKY HSE. Find out how this vibrant Latin American restaurant and bar partnered with us to enhance their payment offerings as they continue to expand and grow across multiple locations.
The Challenge
MNKY HSE is already causing a stir, as this celebrity-attracting venue has opened its second door in the UK outside of London. Known for its glamourous interior accompanied by exquisite, Latin American cuisine, it’s unsurprising this award-winning restaurant is rapidly turning into a global hospitality brand. Due to their increasing popularity, MNKY HSE required a payments partner that would enable them to be operational within a matter of days, ready for their hugely anticipated launch.
As a hospitality brand, all channels of payments needed to be covered to meet the demands of any and every customer walking through the MNKY HSE doors. An exceptional customer experience is vital to ensure the success of any new opening, meaning a frictionless payment offering was an absolute necessity for this Manchester venue.
The Solution
By partnering up with MNKY HSE, we were able to tackle their problems head-on, by providing them with the efficient payment set-up essential for their brand expansion. A fast and smooth onboarding process was put in place immediately, allowing payments to be taken from customers right away so no revenue could be lost due to delays.
MNKY HSE needed to ensure all customers had the same, seamless payment experience, so we made sure all aspects of payment processing were covered, including card present, over the phone and online transactions. This solution was needed to meet modern-day customer demands of paying with their first-choice payment method.
Not to forget, our Total Control platform allows MNKY HSE to continuously monitor and control every transaction with in-depth customisable reporting. Sending branded pay-by-links via the Total Control platform was key to encouraging brand recognition as well as a completely frictionless and secure payment journey for their customers.
Total Processing has provided us with a quick and efficient service that we needed to guarantee the success of our new opening. Their multi-channel payment solution has kept all our customers happy by meeting their payment requirements. We look forward to what the future holds for our partnership!
Ionut Bucur, Managing Director
The Results
There is no doubt that there are exciting times ahead for MNKY HSE. We’re immensely proud to be part of their journey by providing them with smart payment solutions, alongside a team of experts to further enhance their customer’s experience and remove the usual stress of taking payments.
Our effortless onboarding process resulted in MNKY HSE being able to take all manner of payments in time for their launch party. The party was a big success (may we even say Manchester’s event of the year…) and kick-started a steady stream of revenue for the business.
With all manners of payment processing covered, all customer demands were met ensuring retention rates were high and payment declines were kept at a minimum.
Advanced table deposits, champagne orders and more were seamlessly paid for using our branded pay-by-links, allowing for the payment journey to be completed within just a few clicks. It’s safe to say MNKY HSE is going from strength to strength, and we look forward to continuing our partnership and offering them the best payment solutions for their business model.
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