Acceptcards
Founded in 2005, Acceptcards remains the only brokerage service covering all areas of merchant services, including access to the entire market of solution providers! Discover how Acceptcards and Total Processing partnered up to provide the best solutions for our customers.
The Challenge
Acceptcards’ ethos has always been customer focused, with a key emphasis on flexibility and fair market pricing. Renowned for their unrivalled knowledge of payments, and a growing network of accredited companies, Acceptcards is making great waves in the Tech space. However, through continuous evaluation, Acceptcards picked up on some challenges that were causing major issues for their customers.
Across the payments space, customers were experiencing poor levels of support and extremely high fees (with hidden costs in many cases) with their current payment providers. The lack of suitable management tools available to them was not adequate to satisfy their business requirements.
The Solution
Through our shared understanding of prioritising customers over all else, Total Processing and Acceptcards partnered up to provide much-needed solutions to these challenges. Through extensive communication from both parties, a tailored plan was formed to take away the pain points of payments and allow customers to experience nothing less than a completely frictionless payment journey.
Ensuring customer satisfaction meant guaranteeing fast responses to all enquiries, offering a range of flexible solutions that complemented each customer’s business plan and engaging quickly with our clients. Going above and beyond is another ethos we both share, so in-person visits to customers were made when this was deemed of value to the process.
Since starting our relationship nine months ago, the team at TP has provided everything we look for in a partnership. Thanks to the way we and our clients are looked after by the team, we can only see a very long and fruitful relationship ahead.
Richard Bradley, Founder and CEO
The Results
In the past nine months, the TP and Acceptcards partnership has blossomed into a beneficial relationship for all our customers. When clients encounter issues with their current payment provider, Acceptcards are now able to immediately offer a solution. Customers in need of assistance are referred to us, and our expert team will take the time to understand each and every business model.
This means we can produce smart solutions that will make a real difference to the way they now take payments. As with Acceptcards, customers experience a refreshing, dedicated level of client service when choosing to work with us. The future looks bright for our partnership, and we are both very excited to keep finding new ways of working together to offer our customers the best of the best.
